Terrible service. I'm gold and make almost weekly reservations with Hertz. I'll never rent a car from the Laredo location again.
I have take business road trips to San Antonio or elsewhere from Laredo quite often, and Hertz is always there for me. Santiago and another employee, a young lady, have goon out of there way to make sure I am accommodated, especially in emergencies. I can't thank them enough. An additional thought as I review there service: They are always booked solid, so they don't really need me as a client, yet they continue to go out of there way to satisfy the customer. I would recommend them to any of my friends and family. Particularly the Laredo Airport Hertz Rental Cars. Keep up the great work folks!
I was allowed to prepay online with a debit card but was told I couldn't once I got here. I am now stranded. Their customer service was okay though but they didn't help me solve the actual problem. Instead, I'm getting my money partially refunded in 10-14 days. Just a heads up.
I said "Oh... Well how long does it take to get one clean?" She replied "Well even if I had a clean one I have 15 other reservations... and they would come before you anyway"
P.S. don't do what I did the other day, and make a reservation, and then had to cancel, but forget to follow up and cancel, not the best way to handle things, but no one's perfect.
As always, I was very pleased with the service provided. The excellent attitude of the staff always makes the experience great.
I had a reservation, confirmed and paid for. When I arrived at the counter the agent was extremely rude. Greeted me by saying "What do you want?" I showed her my reservation (usually the keys are already pulled and waiting)... she shouted "Well I don't know what you want me to do! I don't have any cars... they're all dirty"
I ended up leaving the airport and renting elsewhere. Worst customer service ever. I can understand having to wait to get a car cleaned, but I was treated like a dog.
It was ok.
Hertz is a US Car Rental based in Laredo, Texas. Hertz is located at 5210 Bob Bullock Loop, Laredo, TX 78041, USA.
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