The location has experienced increased volume. To assure prompt pick-up (if desired) call early to assure prompt pickup.
Great service. Car available at other location. Clerk called it in and gave us a ride to pick it up. :-)
I'll start with the bad....Enterprise says that they can pick you up, well it took them over 2 hours to pick me up at my house (I live about 2 miles away from their store). Once I got there I got quoted a different price than what I had booked online. The guy who assisted me, seemed in a rush, could not explain to me why the rates were different than what I booked online (about $100.00 more).
Great customer service..It's my third time renting with them an I haven't had any problems.Cars are nice and clean an ride smoothly.
When I returned the truck I was told the price was higher because of the insurance I chose (I was charged a specific rate per day). However, I was quoted that price before I said yes to the insurance option....very confusing.
Nice car they pocked me up took them a bit but love the service
As for the truck, it was clean, nice and definitely a smooth ride. Had no trouble driving it and made for a comfortable trip.
I have rented from this location twice without any problems. Prompt pickup after calling them. Courteous and helpful employees. Vehicles always very clean and in excellent condition. Rental policies and fees are reviewed before the rental so no surprises. Basic rental prices are very competitive but the insurance add-ons can add up to the basic rate - so watch out.
I definitely would shop around before booking with them. Why bother booking online just to get charged a higher price in person without an explanation of the charges?
Enterprise Rent A Car is a US Car Rental based in Laredo, Texas. Enterprise Rent A Car is located at 1911 Bob Bullock Loop, Laredo, TX 78043, USA.
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