While I was very happy with my visit here. Follow up has been non-existent with this office. It turns out my dog needs a maintenance medication.
I didn't get a promised phone call about the results of her blood test. Nor another promised call from the Vet once I called them, nor yet another promised call back concerning buying the meds she needs.
Excellent and fast service and very affordable. Canine was treated very well by caring staff.
I myself am a store manager & have worked with customer service all my life. I have never complained about customer service anywhere for any reason, because I usually understand the reason behind certain bad situations, but the "service" I received from the receptionist at this facility was PETRIFYING! I can not believe such person works in customer service, & nevertheless with ailing animals. My puppy got extremely sick on a Friday night. I stayed up all night trying to comfort him as best as I could, praying he would make it over night so that I could take him to the vet in the morning. I usually take my pets to another facility, but they are closed on the weekend, so I researched online for a clinic that would be open, and came across this one and noticed it opened only in the morning & closed at noon. After an extremely long night with no sleep, I took my puppy in my car and headed towards their office. I was driving and decided to call to get more detailed directions,since I had never been there. It was 11am & the internet Ad says they close at 12pm. The women answered & I asked her for directions and told her that I was on my way with my DYING DOG, and she REFUSED to give me directions because that they stop taking patients at 11am. I told her AGAIN, that I was already in their neighborhood,but just needed final directions, and I pleaded to her to please allow my DYING DOG to get signed up. She still did not give me directions. I said fine and asked her if by any chance she knew of another facility that would be open. She responded with "nope." I explained to her how extremely unhelpful she was & I recommend that whoever is in charge of their website, should note that they stop taking patients an hour before closing. I had to park my vehicle to research another vet office where their website says they close at 2 & guess what? THEY HONOR THAT TIME & STOP TAKING PATIENTS AT 2. Makes sense to me. I read all these great reviews about the vet, too bad I didn't get to meet him. Your office staff needs training on sensibility. It is also sad to know that as I spoke about this incident with a family member, she told me she experienced a very similar situation with this "lady" at your front desk. I wonder how many patients she has turned away.
Whole in and out visit was abut 45 minutes not bad but I also was the 3rd person in arrived around 8:38 am. Price was great got what I asked for no hidden fees or unnecessary tests. Employees there are nice and friendly. Yes would definitely recommend this vet. Hopefully all my upcoming visits as pleasant as this one
Saturdays get super packed. Was given a wait time of 45 minutes to an hour. I was actually waiting there for 2 and a half hours. they close for business at 11 am. by the time i was out it was 12:30 pm. I got there around 9:20 and was seen at 12. Once i was inside I was there for about less than 20 minutes because of a test they did that took 10 minutes. but other than the wait time the prices were okay. I've been taking my dog there for almost 3 years, I just started taking my puppy in this past saturday.
If you decide to bring your pet here these folks are very kind, conscience, professional and the prices are awesome. However, be prepared to come back in person daily if a follow up is needed.
Veterinary Care Center Of Laredo is a US Veterinary Care based in Laredo, Texas. Veterinary Care Center Of Laredo is located at 2406 Clark Blvd, Laredo, TX 78043, USA.
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