First time here and I brought seven kids! Dropped a bill for eight people. The kids had fun I did have a huge problem with an employee and a guest/teenager who maybe works there but does have ties to that place. I walked to the dodgeball and could hear calling one of the kids obscene words all while the staff member was sitting not intervening at all. Instead he was taking her side because he knows her. I asked him why he wasn’t doing his job and controlling the situation. He should’ve called another staff member or manager. I shouldn’t have had to intervene. That teenage girl also claimed to practically be the owner and said if I don’t like it I can leave. So I told her okay to kick me out then if she’s the owner. I went to talk to manager and she followed. My argument wasn’t with her it was with the employee who wasn’t doing his job. I spoke to manager, I don’t remember hearing an apology. Paying customers should all get the same treatment and I know I won’t be coming back here, she wasn’t wearing a bracelet and was there for as long as we were and I paid for four hours. Employees and owners should have more respect for their customers.
The place e is clean and fun. The family promotion is awesome. U get a pizza. 5 stars.
Kids had a blast with a two hour $10 pass. We ordered pizza which turned out to be compliments due to a 1+ hr wait. Plus we got extra passes. Will definitely come again.
Great place to bring kids to burn off some extra energy.
Staff is really clueless as to what is going on on the establishment. They are not trained for accidents. Although they are conscientious of the youth behaving safely. The tables were dirty and the items sold were past their expiration date. It was also quite hot in the place, not sure if they were having problems with the ac. For the prices the charge you'd think they could afford to train the staff to care for the place and it's patrons. I will say the kids had a great time. With a little effort this could be a much better place.
Altitude Trampoline Park is a US Point Of Interest based in Laredo, Texas. Altitude Trampoline Park is located at 6019 McPherson Rd, Laredo, TX 78041, USA.
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