Worst customer service ever! Their policies are adjusted according to how you look. They are extremely rude over the phone and in person, patronizing! Their bad manners and high esteem of themselves shows that this city needs another body part store asap! Please look online for cheaper parts before shopping here. They don't tell you but if you order the part and don't need it or want to return it because you found it cheaper online, they will not! According to them all sales are final, it only says on the receipts but no where in the store. They are very shady and will not respect you or your money so it is best to take your business else where. I really find it hard to believe any positive comments here as valid as the Better Business Bureau web page shows they rank the lowest and score at an F. Know your rights as a customer!
Great place to get part's. And the staff is awesome. And great prices. I will always go back for my parts.
Worst experience ever!!! I ordered a brand-new part for them to replace and they thought they can just clean my old part and not replace it. If we wouldn't have called them out on the fact they didn't change it they wouldn't of told us. Luckily we took pictures of old part and showed them. They made an excuse that painter had left for the day. They changed the price on us 3 times and made us go back 4 different times to replace a simple mirror. Make sure you inspect their work and it's best if you take it to professionals. Uneducated reps at hand. Never going back.
I ordered a part over 3 weeks ago and it still has not been delivered if sent someone to pick it up twice and bolts times she was told it's not in stock even though every time I call they say they have it in stock and now there telling me I haven't paid for the part I just talk to them and they said there going to deliver it today but they were unable to give me a conformation number for my order I think there just telling me what I want to here just to get me off the phone
Bait and switch ...called for a trunk lid for a jetta $200 price quote i get to location $600 ...thieves waste of time ordered online instead...u better bring someone that speaks spanish no english spoken here :(
Virlar Automotive Group Ltd is a US Car Repair based in Laredo, Texas. Virlar Automotive Group Ltd is located at 5819 McPherson Rd, Laredo, TX 78041, USA.
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