I will recommend to other expedited drivers this location for oil change, and more.
I got the oil change on my 2015 Mercedes Springer 2500 V6 .
Everyone in service was great. Great conversationalists and very helpful. I got an oil change but every other auto service I called or stopped by in the area didn't have the oil filter for my car but Pep Boys did and they seemed eager to find one for me when I told them that no other auto place nearby could help me. I seriously talked to 4 of the staff there and they all helped me from a Pep Boys card discount off my service to pointing out the waiting room to a funny story about Las Vegas. Recommended.
Nicely done.Good job guys.
If I could give this place a zero stars I would but unfortunately the app will not allow it. First of all, the Retail Store Manager is great and listens to his customers. The Service side on the other hand was the absolute worst I have ever experienced. Whom ever the girl that works the service counter has to be the most unprofessional person working there. I went in for a nail in my tire. As I walked in I was not greeted and the girl at the counter saw me walked out went to talk to one of the techs there and walked back in and finally acknowledged me. I asked if I could have a tire fixed and she was very hesitant to answer me. Mind you I arrived before 5:30 PM which is 30 min prior to closing. She told me that she needed to ask the tech if he wanted to fix the flat because they were already closing and had already cleaned up. I let her know it was just a nail and I couldn't get it serviced because the other tire centers were closed. She asked me if it was on the side wall which it was not. She then proceeded to walk in and out asking myself and the tech questions. Finally I just let her know I can show him where the nail was. I have seen tires and had tires repaired closer to the side wall with no problem. The tech said that the tire was irreparable and needed a new tire. I can not see how a nail not in the side wall could not be repaired if it has been done for me in the past. What it seemed like to me was that the tech just did not want to do his job. Make me wonder how many other customers these two employees have turned away because of poor leadership and unprofessionalism. From my experience with these two employees that sparked me to speak with the Store Manager. I spoke with him, great guy and understanding. He said he was going to speak with the Service Manager and that he couldn't do anything because he was over that area. Wow, a Store Manager that can't even do his job because he's not over that area. The store manager should be allowed to have ultimate authority in "his" store. After I spoke to the Service Manager he asked if i could pass her to him. On the phone right there in front of the Store Manager and everyone else in the store starts telling the Service Manager that I was being rude and said a few other things about me as well. Well after an experience like that I'm sure most people would be aggravated with being spoken to rudely and in an unprofessional manner. This stores Service Department needs to be examined by the Pep Boys Regional staff and restructured accordingly. The only way to do this is by eliminating the staff that does not want to work or treat their customers in a professional manner. I do not recommend the Service Department stay clear.
Update this website, i just needed an inspection sticker do i came here and guess what???? They don't do inspections anymore....
This place is good for most items automotive. Some items can not be found however- one of them being lug nuts. Store never has anyone in front cashier checkout. Management could definitely prevent shrink numbers if there was always a presence at the entrance/exit of the store (cashier).
Pep Boys Auto Parts Service is a US Car Repair based in Laredo, Texas. Pep Boys Auto Parts Service is located at 4401 San Dario Ave, Laredo, TX 78041, USA.
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